FAQ

We accept payment via Afterpay, LayBuy, Shop Pay, PayPal and direct debit.

At the checkout, simply enter the code in the box on the right hand side of the payment screen.  If you spend more than the value of the card, you can simply pay the extra amount using any of our other payment methods.

We want you to love your Cloud Nine Jewellery. If you're not happy, neither are we. You'll have up to 10 days to return an item for exchange, credit or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please see our Returns & Exchanges Page for more details.

In the unlikely event an item appears to be faulty, please reach out to us. Our jewellery is covered under an extended warranty of up to 3 months. We'll do our best to replace or repair your jewellery or will otherwise refund you. 
Please see our Returns & Exchanges Page for more details.

Either on a branded backing card, or in a fabric pouch within a small gift box. We send all orders in compostible satchels.

Your order will generally be shipped the same day as purchased, at the latest it will be the following working day. You will receive an automated email with tracking details as soon as it has left our premises.

NEW ZEALAND
1-2 working days

AUSTRALIA
Economy Tracked 7-14 working days
Courier 2-6 working days

REST OF WORLD
Economy Tracked 7-14 working days
Courier 2-6 working days

Please note these are estimations only.

NEW ZEALAND
FREE delivery within New Zealand on orders over NZD$100.
Orders under $100 a flat rate of $5 shipping applies.

You will receive an email with tracking details once your order has been dispatched. Estimated delivery time 1-2 working days once sent.

AUSTRALIA

$20 Standard Post Economy Tracked 7-14 working days
$30 International Courier Tracked 2-6 working days

REST OF WORLD

$50 Economy Tracked 7-14 working days untracked
$60 Courier Tracked 2-6 working days

Cloud Nine Jewels are either

925 Sterling Silver

or

14k gold vermeil
2.5 micron gold plate over
925 sterling silver

please see thefollowing guide for more information on gold vermeil.

Yes! We understand rings are really tricky to work out sizing so if your ring turns up and doens’t fit you can return or exchange it.

We are working towards multiple length options but right now our necklaces are individually designed for one length

As much as this is something we would love to provide and this stage we just don't have the capacity. We hope to achieve this in the future though so stay tuned.

We do. If you think Cloud Nine Jewellery would be the perfect addition to your business please head over to our Wholesale page and submit an application. 

Please see our full list of retailers here.

We are more than happy to send your purchase directly to the gift recipient. We can also add a small handwritten note. Please leave your message on check-out.

If you're blogger, youtuber, or social media influencer we'd love to hear from you. Please get in touch with us with your ideas.